Return conditions

Still not satisfied with the product? You have the option to return the product within 14 days of receipt. To do this, follow the steps below.

To register

Go to https://juliard.club and register your return

Packaging

Pack the products in original condition and packaging in a box

Place the completed return form in the box

Stick the supplied return label clearly on the box

Dispatch

Deliver the package to the post office

Keep the proof of shipment well

 

Refund

When do we pay back?

We will transfer the costs incurred by you (purchase costs and original shipping costs) to you within 14 days after cancellation.

 

What do you get back?

You will get the full purchase price back, including the originally paid shipping and payment costs.

 

Where do I receive the refunded amount?

We will refund the amount in the same way as you paid. Does this not work? Then we will contact you.

 

Costs for returning:

The costs for the return shipment are for your own account. Are you returning a product because it was damaged or delivered incorrectly? Then we reimburse these costs afterwards